This article walks you through how to manage your student loans in Candidly. You’ll learn how to navigate the My Loans dashboard, connect and verify your loans, add new accounts, and manage loan updates—so you can take full advantage of features like Student Loan Employer Contributions (SLEC), Extra Payments, and Round Up.
1. Understanding the My Loans Dashboard
The My Loans dashboard consolidates all your student loan information in one place.
To access it:
- Log into your Candidly account
- Open the Menu and select “My Loans”
Each loan card represents loans held by a single servicer. If you have multiple servicers, you can add additional loan cards.
Key features include:
- Loan overview: View total balance, monthly payment, interest rate, and number of loans
- Verification status: A “$” icon indicates whether your account is verified, unverified, or pending
- Primary loan indicator: A blue “Primary” tag marks the account that receives payments (e.g., SLEC, Extra Payments, Round Up) when multiple loan servicer accounts are connected
- Detailed view: Click a loan card to view and edit individual loan details
- Add Loans: Connect additional loan accounts at any time
If you don’t see your loans listed, they may not be connected yet, were migrated from a previous platform, or were transferred to a new servicer.
2. Downloading a Loan Statement from Your Servicer
Before connecting your loans, download a loan statement from your servicer.
- Log into your loan servicer’s website (e.g., Nelnet, Aidvantage, MOHELA)
- Download your most recent billing statement or loan verification document
Your document must:
- Be dated within the last 90 days
- Include:
- Your full name
- Loan servicer name
- Full account number
- Loan details (balance, payment, interest rate)
- Servicer payment address
If you cannot access a standard statement, you may use:
- Printable Account Information statement
- Loan Verification document
- Loan Summary or Mortgage Letter
- Screenshots showing all required details
3. Connecting Your Loan to Candidly
You can connect your loans using manual entry or automatic syncing (private loans only).
Manual Entry (Federal or Private loans)
- Open the Menu and select “My Loans”
- Click “Select” under “Input your student loan information”
- Select your servicer from the dropdown menu
- Enter your loan details:
- Name
- Current balance
- Monthly payment
- Interest rate
- Tip: If you are not currently making payments (e.g., grace period or forbearance), enter:
- Monthly Payment = $0
- Interest Rate = 0%
- Click “Next” and confirm if you are the primary borrower
Automatic Syncing (Private loans only)
- From My Loans, select “Sync private loans automatically”
- Choose your servicer
- Enter your login credentials
- Complete the sync to import your loan details
4. Verifying Your Loan Account
Verification is required to enable features like SLEC, Extra Payments, and Round Up.
After connecting your loan:
- Click “Verify now”
- Upload the loan statement downloaded earlier from your loan servicer’s site
Your document must include:
- Your full name
- Loan servicer name
- Full account number
- Loan details
- Servicer payment address
Loan verification is required for your Primary loan account to receive payments.
If additional information is needed, Candidly Support will contact you via email.
A green “$” icon indicates successful verification.
5. Adding an Additional Loan Account
To add loans from a different servicer:
- Open My Loans
- Click “Add Loans”
- Enter or sync your loan details (as described above)
To make it your Primary loan:
- Click the three dots (⋯) on the loan card
- Select “Change Primary Account”
- Upload a loan statement to verify
Note: Loan statements are reviewed for verification only if it is marked as the Primary account. You can change your Primary account at any time.
6. What to Do If Your Loan Servicer Changes
If your loan is transferred:
- Create an account with your new servicer
- Download a new loan statement
- Open My Loans and click “Add Loans”
- Connect and verify your new account
Once complete:
- Remove your old loan account:
- Click the three dots (⋯)
- Select “Remove Loan Account”
Please note: If your previous loan account had payments approved for a Student Loan Retirement Match (SLRM) within the current plan year, we recommend keeping that account on your profile until the plan year has ended and you've received your match. Removing the account early may impact how those payments are tracked for your employer’s retirement match.
Keeping your loans up to date ensures payments are sent to the correct account.
📖 Have Questions?
For answers to common questions — including accepted document types, processing times, and what to do if a document is rejected — please see: 🔗 FAQ About My Loans
📬 Need More Help?
We're here to support you.
- 💬 Live Chat: Start a chat from your Candidly dashboard
- 📧 Email: Reach out at help@getcandidly.com